Japan’s Most Satisfactory Hotels 2017

Satoyama Jujo, Niigata

Looking to head to Japan next year, but not sure where to stay? We reveal Japan’s most satisfactory hotels of 2017 as reported by guests themselves…

The Japan Hotel Guest Satisfaction Index Study ranks Japan’s hotels according to levels of customer satisfaction reported by hotel guests themselves related to a number of factors, including ease of reservation, guest room, and quality of hotel services.

Imperial Hotel Tokyo is Japan's Most Satisfactory Luxury Hotel

Hoshinoya Kyoto

This year’s results reveal that Imperial Hotel, with its 125 year-old history as a Tokyo landmark, has topped the list once again, being ranked as Japan’s most satisfactory hotel for the second year in a row. The hotel took the crown in the luxury hotels category with a rate of ¥35,000 (£230) or more per night. This year’s results cement the hotel’s position as Japan’s most satisfactory hotel, so if you’re heading to Japan next year and are searching for a perfect blend of luxury and satisfaction, then only one place should be on your mind!
In the ¥35,000 category, Imperial Hotel was ranked first for check-in/-out, food and beverage, and cost and fees. The second hotel in the category was The Ritz-Carlton, which came top of the rankings for the quality of its guest rooms, facilities and services. Meanwhile, Hyatt Regency was ranked third.
Other hotels that made the list in the ¥35,000 or more luxury hotels category include homegrown brands such as Hoshinoya, Prince Hotels, Rihga Royal Hotels, and Hotel Okura as well as international brands such as InterContinental Hotels & Resorts and Westin Hotels & Resorts. Hotel New Otani, Sheraton Hotels & Resorts and Marriott Hotels & Resorts also made the list.


Most Satisfactory Hotels (¥35,000 / £230 or more per night) 

  1. Imperial Hotel
  2. The Ritz-Carlton
  3. Hyatt Regency
  4. Hoshinoya
  5. The Prince
  6. Intercontinental Hotel
  7. Westin
  8. Riga Royal Hotel
  9. Hotel Okura
  10. Hotel New Otani
  11. Sheraton
  12. Marriott

Royal Park Hotel is Japan’s Most Satisfactory Non-Luxury Hotel

Phoenix Seagaia Resort

If upwards of £230 per night is a little over your budget, then not to worry - the survey also ranks non-luxury hotels in three categories according to their nightly rate. In the ¥15,000-35,000 category, Royal Park Hotel, a 5-star hotel in central Tokyo, topped the list this year, followed by JR Kyushu Hotel in Kyushu in the far south of Japan in the ¥9,000-15,000 (£60-£100) category, and the nationwide Super Hotel chain for rates below ¥9,000 (£60) per night.
In the ¥15,000-35,000 category, Royal Park Hotel was closely followed by Renaissance Hotels, owned by Marriott Hotels & Resorts, and Fujiya Hotel, a historic hotel in Kanagawa near Mt Fuji dating from the 1890s. The category was heavily dominated by domestic Japanese hotel brands, with Renaissance Hotels and Hilton being the only international brands to make the cut.
Top-ranking hotels in the category include the Hotel Nikko chain, owned by Hotel Okura; Hoshino Resorts’ three Risonare properties; Grand Prince chain by Prince Hotels & Resorts; Hotespa’s La Vista hotel and spa resorts; Keio Plaza Hotel in central Tokyo; 46-strong urban hotel chain Tokyu Hotels; and Associa Hotels & Resorts, a chain of six hotels managed by JR Tokai Hotels.
Other hotels that performed better than average in the category include Japanese brands such as remm, a new urban chain focussing on providing guests with a good night’s sleep; ANA Crowne Plaza, owned by Japan’s largest airline, ANA (All Nippon Airways); Odakyu Resorts, Mitsui Garden Hotels, and Hotel Monterey.

Most Satisfactory Hotels (¥15,000-35,000 / £60-100 per night) 

  1.  Royal Park Hotel
  2. Renaissance Hotels
  3. Fujiya Hotel
  4. Hotel Nikko
  5. Hoshino Resort Risonare
  6. Grand Prince
  7. Hilton
  8. La Vista
  9. Keio Plaza Hotel
  10. Tokyu Hotels
  11. Associa Hotels & Resorts 
From one-off, unique properties to nationwide chains, and from familiar western-style accommodation to traditional Japanese ryokan inn-style surroundings, Japan’s most satisfactory hotels offer a huge variety of accommodation styles, locations and experiences. However, they all have one thing in common - their extremely high levels customer satisfaction, meaning that checking in to one of these hotels is a no-brainer for anyone looking for a comfortable, high-quality and hassle-free stay during their visit to Japan.

The Japan Hotel Guest Satisfaction Index Study has been conducted by J.D. Power Asia Pacific for the past ten years. The 2017 survey results were based on data gathered from 26,729 men and women 18 years old or over from all over Japan, who had stayed at one of Japan's national hotel chains at some point in the past year. 

Respondents were asked to rank hotels according to detailed criteria across a total of seven factors, including ease of reservation, check-in/check-out, guest room, food and beverages, and hotel services. The division of hotels into categories by rate was based on typical rate intervals provided for hotels and room types.
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