Contact us

Online enquiries

Looking for brochures or information on travelling to Japan?  We are happy to send you free information or answer your questions by email - just fill out one of these forms. Alternatively, you can download brochures and maps from here.

Please note that all media enquiries will also automatically be shared with our representatives at Black Diamond PR.

From time to time, we experience issues with our media enquiry form. If you are having trouble getting in touch with us regarding anything meda-related, please send an email directly to Black Diamond PR on [email protected]

Information you provide may be used for analyzing and enhancing our services after removing all privacy information.

e.g. particular area of Japan (Tokyo, Kyoto, Hiroshima, Osaka, etc.) or particular activity or interest (e.g. temples, gardens, skiing, onsen)

Would you like to subscribe to our e-newsletter?
We will never sell your e-mail address or contact details. Please see our privacy Policy.

Telephone enquiries

Telephone enquiries
Please call our office on 020 7398 5670.

Visit our office

You are welcome to visit our offices to collect maps and brochures and speak to our friendly staff about your Japan travel plans.


3rd Floor, 32 Queensway, London W2 3RX

To enter the building, please dial 3301 and press the bell button to ring.

PLEASE NOTE: Our office has relocated as of Monday 26 February, 2018. Please note the new address above. 

For other JNTO offices around the world, see here.

Opening times

We are open Monday to Friday, 9:30 am until 5:30 pm.

JNTO London Office is closed on all UK national and bank holidays and some Japanese national holidays.

For a full list of our closing days in 2019, see here.