Contact us

Online enquiries

Looking for brochures or information on travelling to Japan?  We are happy to send you free information or answer your questions by email - just fill out one of these forms.

Please note due to the large number of enquiries, it may take up to 10 working days to send brochures and respond to your enquiry. We may therefore be unable to look at your travel plans in full. Alternatively, travel tips and other information can be found here whilst brochures and maps can be downloaded here.  

Please also note that all media enquiries will also automatically be shared with our representatives at Black Diamond PR.

From time to time, we experience issues with our media enquiry form. If you are having trouble getting in touch with us regarding anything media-related, please send an email directly to Black Diamond PR on [email protected]

There is also a problem with trading enquiry. Please email directly on [email protected]

Information you provide may be used for analyzing and enhancing our services after removing all privacy information.

e.g. particular area of Japan (Tokyo, Kyoto, Hiroshima, Osaka, etc.) or particular activity or interest (e.g. temples, gardens, skiing, onsen)

Would you like to subscribe to our e-newsletter?
We will never sell your e-mail address or contact details. Please see our privacy Policy.

Telephone enquiries

Telephone enquiries

Please call our office on 020 7398 5670.


*We do not sell or provide a booking service for any tickets including the Japan Rail Pass. The official website for the Japan Rail Pass can be found here

Visit our office

You are welcome to visit our offices to collect maps and brochures. If you would like to speak to our staff about your Japan travel plans, please make an appointment in advance by telephone or email. Please note we can only spend up to 30 minutes per visitor and are unable to offer planning in detail. 


3rd Floor, 32 Queensway, London W2 3RX

To enter the building, please dial 3301 and press the bell button to ring.

PLEASE NOTE: Our office has relocated as of Monday 26 February, 2018. Please note the new address above. 

For other JNTO offices around the world, see here.

Opening times

We are open Monday to Friday, 9:30 am - 12:00 pm and then 1:00 pm - 5:30 pm. To book an appointment please contact us either by telephone or email.   

JNTO London office is closed on all UK national and bank holidays and some Japanese national holidays.

For a full list of our closing days in 2019, please see here.